Dimensions of Listening

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Listening is connecting person-to-person with the life experience of others in communication.

Dimension

Description

Goal in Listening

Content

Information or knowledge conveyed by words, symbols.

Accuracy

Affect

Feelings & emotions conveying & associated in the message.

Empathy

Relationship

Interaction of persons and their posture toward one another.

Presence

Identity

Self-awareness, worth, & purpose in context of relationships.

Value

Degree of validity and legitimacy in context of responsibility.

In interpersonal communication, the message is conveyed 7% by words 34% by tone of voice 59% by non-verbal body language.

Content is typically conveyed by words while Affect, Relationship, and Identity are conveyed by tone and non-verbal means.

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